I’ve made my invoice payment, but my account still shows no balance. What can I do to resolve this?

Please be aware that all top-up invoices will remain active for 3 hours before expiring if no payment is detected.

If you have made a payment and, after 3 hours or more, your available balance has not been updated, please take the following steps:

1. Verify the blockchain link (your deposit transaction) for at least 3 confirmations.

2. If the transaction is confirmed but your balance has not updated, please include your transaction link and submit a request to our Technical Support team at: [email protected].

3. If it has not been confirmed yet, please wait for at least 3 confirmations from the network for the transaction to be credited automatically by the system.

Rest assured, we will manually track your operation and ensure that any missing funds are credited to your profile promptly. Thank you for your patience and understanding!